Frequently Asked Questions
Everything you need to know about your Venado shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Venado ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout process.
How can I track my order status?
Once your order is placed, you can track its progress through the 'Track My Order' link in your confirmation email or by logging into your Venado account dashboard.
Are your products covered by a warranty?
Quality is our priority. All Venado products come with a one-year limited warranty against manufacturing defects to ensure you are satisfied with your purchase.